Our Road Freight Services Work - MovIt

  • How do I make a booking?
    • You can either use our online system, or you can call us on 02 7909 5001. Click on GET A QUOTE button or go to our homepage, enter the location and package details to get an instant quote, add special requirements, enter sender's and receiver’s address and make payment to complete your booking.

  • Can I book as a receiver or third party?
    • Yes you can – if you are the receiver or a third party, then you need to make sure that the sender receives the consignment note & labels and fully understand the details of the pickup.

  • Are there items that can’t be shipped?
    • Yes, there are certain items that MovIt cannot move. These items are referred to as ‘prohibited items’ and include all goods, which are prohibited by legislation or regulations. Please refer to our terms and conditions. The following are examples of items that require specialist freight services:

      Antiques
      Architectural models
      Bulk goods (grain etc)
      Cosmetics
      Currency (notes, coins, credit cards and travellers cheques)
      Drugs
      Food
      Gold and silver in any form
      Hazardous goods, combustible or explosive material
      High value, easy to trade computer appliances (such as RAM chips or SIMM’s and central processor units)
      Laptops and portable computers
      Plants or animals (live or dead)
      Livestock
      Material that could be submitted as pornographic or offensive
      Negotiable bonds or other like ‘valuable papers’
      Objects of art (paintings/sculptures etc) and fine arts
      Political material
      Precious metals, stones or jewellery
      Vehicles and boats
      Other negotiable values
       
      Please note: MovIt does not offer a fragile service. Fragile, blood or liquid items must be packaged to withstand their entire journey.
  • Can I send my suitcases or do they need to be boxed up?
    • Suitcases and similar cases are fine to send without boxing. Please make sure they are secured closed and addressed clearly.

  • Are there any regional areas that you don’t service door-to-door?
    • We are able to service anywhere in Australia.

  • Can I pick up or drop off my item at the closest depot?
    • Yes you can. You will need to contact our customer service department to arrange the details. If you are dropping off, you must have your con note attached.

  • What if I don’t know the correct weight or dimensions of my item?
    • Please measure and weigh your item prior to booking. If the dimensions or weight booked are incorrect, you may incur an extra charge for your shipment. Measuring and weighing ensures quotes are as accurate as possible.

  • How do I calculate the cubic kilos of an item to be dispatched?
    • General Freight -1 cubic meter = 333 Kgs. Simply measure the length, width and height of the item in centimetres (cm). Convert the CM into meters by dividing by 100. Example:  15 Kg item of 65 x 25 x 35 cm is 0.65m long x 0.25m wide x 0.35m high, its cubic dimension is 0.65 x 0.25 x 0.35 = 0.057 and cubic kilos is 0.057 x 333 = 18.98 Kg. This is different to the actual weight of 15 Kg of the item.

  • What happens if I don’t have any loading/unloading facilities available (e.g forklift or crane)?
    • In this case, your package must be on a skid or pallet. It should be strapped and adequately packed. We will arrange a special form of transport that includes a lifting tailgate. This will incur an extra charge.

  • I am operating my business from home. Does it still classify as a business address?
    • Unfortunately it won’t be classified as a business. Although you operate your company from home, it would still be considered a residential address.

  • What happens if no one is home at time of pickup?
    • It is important to ensure that you are present at the time you have booked. If you are not, you may incur additional fees and delays to your shipment.

  • What happens if no one is home to receive the delivery?
    • If you have specified that drop off at a specified location is acceptable, then the driver will do this. If you have not specified this, then a signature is required and therefore the shipment will be taken back to the local depot. In this case, a re-delivery fee may apply.

  • What do I need to do after I have booked my pickup?
    • You must safely package your freight and print out the label and consignment note provided by us. Attach labels to the freight and handover consignment note to the driver so that he can identify and we can track your freight each step along its journey.

  • Can I change or cancel my booking?
    • Yes you can, however once you have made a booking with us, you may be charged a $20 cancellation/change of details fee.

  • Can I repeat a booking?
    • For your first time you will need to enter your pickup and delivery address and provide pickup and delivery instructions. If you are a registered customer, we’ll save this information for future pickups, but you can always change it on the fly if you need to.

  • What is a consignment note? How do I get it?
    • The consignment note has details of your shipment. Once the booking is confirmed, the consignment note is sent to the senders email address for them to be able to print it easily.

  • Can you package my item for me?
    • No – it’s important your shipment is packed well, ready for pickup.

  • What is the best way to present my goods for transport?
    • Goods should be well packed in a solid cardboard box or container and securely sealed. Internal packaging of goods should contain bubble wrap, foam inserts, paper/cardboard fillers to eliminate possible movement during transportation. Packaging should have a single label provided by us.

  • Do I need an account to use the service?
    • Anyone can use our service, without an account, provided you can pay by credit card. However, we highly recommend opening an account as a regular freight sender. This will enable you to reap the benefit of economies of scale.

  • We are regular senders, can we have an account?
    • Absolutely. We will provide you with a username and password, which gives you full access to our state of the art user dashboard, with preferred rates and long term cost benefits. Managing freight has never been easier.

  • What are my payment options?
    • Credit card is the preferred method of payment. For established clients, direct deposit is also available. Please note we do not accept any cash on delivery.

  • Can I track my delivery online?
    • Yes, it is possible to see your package’s journey from pickup to delivery.

  • Are my goods covered by transit warranty?
    • No. If you are sending goods of value, we recommend insurance. We cannot insure second hand goods.

  • What happens in the event of loss or damages of goods whilst in transit?
    • Unless prior arrangements are made and agreed upon by the Sender and MovIt, the Sender will need to rely on their own Transit Insurance for any losses or damages. We will always assist and support your claim by supplying relevant documentation etc. We strongly recommend that you arrange appropriate transit insurance prior to dispatching.

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